| Rating Criteria |
Communication, Quality |
Resolution of Quality Problems |
Customer Service |
Attitude Toward ESI's Requirements |
90 - 100%
Preferred Supplier |
Consistently advises ESI of process changes that may affect price, delivery or quality. Promptly acknowledges changes to purchase orders and makes required adjustments to requirements. |
Consistently takes action to resolve quality problems. Accurately responds to corrective actions and software problems as they occur regardless of severity. |
Stays in constant contact with ESI's Buyer/Purchasing Agent to ensure flow of information and technique to ensure total customer satisfaction. |
Consistently works with ESI to improve quality and product relationships. Provide technical assistance to increase product reliability and reduce costs. |
80 - 90%
Certified Supplier |
Establishes EDI System with ESI. |
ESI's expectations in resolving quality problems. |
Utilizes QFD techniques ESI. |
Same as preferred. |
70 - 80%
Qualified Supplier
(Approved candidate) |
Generally provides ESI with process changes that may affect price, delivery, or quality. Acknowledges changes to purchase orders and makes required adjustments to requirements. |
Generally takes prompt action to resolve quality problems. Generally understands and attempts to resolve problems that could result in negative impact on ESI's requirements. |
Sales or Product Rep. generally stays in contact with ESI to improve customer satisfaction and resolve quality problems on an ongoing basis. |
Generally understands supplier impact in regards to ESI's commitments and tries to work directly with Buyer/Purchasing Agent to assure customer supplier goals are maintained. |
Under 70%
Unqualified Supplier
(Remove from supplier listing) |
Seldom responds to ESI's requirements. Normally fails to follow up on quality problems promptly. |
Tends to make excuses rather than resolve quality issues. Is slow to respond to corrective actions and normally puts little effort forth in preventing reoccurrence of deficiencies. |
Sales or Product Rep. rarely visits ESI to update parties involved on current issues. |
Generally puts forth little effort to ensure ESI's requirements are understood. Consistent follow-up on quality problems by ESI results in little impact on supplier attitude toward Total Customer Satisfaction. |